Pay Your bill onlineWELCOME TO YOUR MEDICAL HOME
PCMH—or Patient Centered Medical Home—is a type of medical
practice where you, the patient (and family) is at the very center of
your health care team, with an accent on the word “TEAM”.
Your team of health care providers-doctors, nurses, support staff and trusted family members
- Commits to learn about you, your family, and preferences—to tailor your care to your
life and needs - Communicate effectively, allow you to ask questions, make sure you understand the
answers, and encourage you to give feedback about your experience - Support learning how to best care for yourself, to set your personal goals, provide local
resources to assist you, and COORDINATE your care with specialists when needed
YOU THE PATIENT (AND FAMILY)
- Know that you are a full partner in
your care, get to know your team, talk to them, learn about your condition, follow the plan that you and your team set forth - Select a specific physician if you would like to and bring your questions to every visit
- Tell your team if you have sought interim care elsewhere, to coordinate your
health information—new tests,
medicines, procedures, injuries, ER
visits - Be proactive to ensure and maintain your optimal health over the long term; address illness efficiently and thoroughly; learn to access our Patient Portal
YOUR MEDICAL HOME: NEW ENGLAND PEDIATRICS
- Is available to help you 24/7/365 if needed, by phone or same-day appointments
- Gives relevant information to medical specialists, school personnel, occupational, physical or speech therapists, and to behavioral health resources
- Tracks your test results, referrals, consult reports, ongoing therapies
- Keeps you at the center of the healthcare
team, respect you as a full partner in
decision-making, explains your treatment
options, and provide community resources to
support your needs and well-being
